Commitments
Eight clauses written into the contract.
Nearly all of them address one of the common complaints about restaurant software: commissions, lock-in contracts and support that is nowhere to be found. They are not company values: they are conditions.
Public pricing, the same for everyone.
What we publish on the Pricing page is what anyone signing up today pays. There are no negotiated rates and no surprises on the first invoice.
Flat fee. Zero per-cover fees.
Nothing per booking, nothing per cover, no percentage of sales. Doing well doesn’t cost you more.
No lock-in contract. Cancel in one click.
From the “Ajustes” (Settings) screen, without calling anyone. And if you leave, we help you on your way: your data comes out in full, in files that open in Excel.
If you close in August, you don’t pay for August.
A pause for holidays or building work. You let us know, the fee stops and your data waits for you to come back.
Your data is yours.
Each restaurant has its own database. It is a single file. You can export all of it whenever you like and take it somewhere else. Nobody opens your database, not even us, except during a support session that you authorise, and only while it lasts. If you install Pasaplatos on your premises, the only thing we receive, every 30 seconds, is its status: whether it is working, which version it is running and how many bookings and orders there are so far today. That lets us warn you if something goes wrong. If you prefer the cloud, your database lives on a server that we manage, under a data processing agreement: we do not open it or use it for anything else.
Price frozen for two years.
You sign up at a price and keep it for two years. After that, we give 90 days’ notice of any price rise.
Support from a real person, every day from 12:00 to 00:00.
On WhatsApp, with someone who knows the system because they built it; we give you the number when your trial starts. We reply in under 30 minutes, Saturday nights included. If the problem is ours, we fix it; if it’s yours, we explain it to you.
Sixty-day trial, no card needed.
We set it up for you with your menu and your floor plan. If it isn’t working for you after two months, no harm done.
Let’s talk
Request a trial. A real person will reply.
We’ll drop by your restaurant if you’re near Barcelona, or do it over a video call. We set up the menu and the floor plan with you and give you sixty days to decide.